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Privacy Policy
Last Updated: September 26, 2025
Introduction
ELVA (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share when using the ELVA website, mobile app, or related services (the “Service”). This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have. By using the Service you agree to the practices described here.
Information we collect
- Personal data you provide: name, email, postal address (shipping / billing), phone number, date of birth (only if voluntarily provided for offers/verification), order history and preferences. Payment information is processed by our payment partners; ELVA does not store full card numbers on our systems.
- Usage & technical data: IP address, device and browser type, pages visited, time on site, clickstream and diagnostic data.
- Cookies & tracking: we use cookies, beacons and scripts for essential functionality, preferences, analytics and security.
How we use your data
We use collected data to:
- process and fulfill orders, deliveries and returns;
- send transactional messages (order confirmations, shipping updates, e-invoices);
- provide customer support;
- improve and personalize the Service (product recommendations, UX);
- send marketing where you opted in;
- detect and prevent fraud and ensure Service security;
- comply with legal obligations.
Legal basis for processing (where applicable)
Processing is based on: performance of the contract (order fulfillment), consent (marketing), and legitimate interests (fraud prevention, service improvement), subject to applicable law.
Sharing & third-party processors
We use trusted third-party providers (payment processors, couriers, analytics, IT hosts) who process data on our behalf. They are contractually required to protect your data and use it only to provide the requested service. We may disclose personal data if required by law or to protect ELVA’s rights.
International transfers
Data may be transferred to and processed in Egypt and other countries. By using the Service and submitting information you agree to transfers consistent with this policy.
Data retention
We retain personal data as long as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements. Some data may be retained longer where required by law.
Your rights & choices
Depending on your jurisdiction you may have rights to access, correct, delete, restrict or object to processing of your personal data and to withdraw consent. To exercise rights contact info@elva-eg.com. We may request verification before responding.
Security
We take commercially reasonable measures to protect data. No online system is 100% secure; absolute security cannot be guaranteed.
Analytics & opt-outs
We may use analytics (e.g., Google Analytics). These providers may place cookies. You can opt out via provider opt-out tools.
Links to other sites
Our Service may link to third-party sites. ELVA is not responsible for their privacy practices—review their policies before sharing personal data.
Children
The Service is not intended for children under 16. We do not knowingly collect data from children under 16. Contact us if you believe such data was collected.
Changes
We may update this Privacy Policy. Material changes will be notified by email or prominent notice on the Service. Check the “Last updated” date at the top.
Contact
Privacy requests or questions: info@elva-eg.com